Pick-up, Delivery, and Installation details will be worked out during the Quoting process. We strive to work with you on the best way for your furniture to be picked up and returned to your space in a timely and convenient way. Please feel free to speak to our sales team for more details.
We offer free shipping throughout our online store for Continental US States only.
Please contact us for more information about shipping outside of the US.
Common carriers such as Fedex and UPS deliver some items to your door. However, large and/or heavy packages may be delivered by large truck, LTL, or a common carrier equipped to handle such packages. Drivers are not required to remove the product from the truck and may not have a lift gate. Drivers may need assistance to complete the delivery.
Deliveries do not include placement, assembly, or installation.
Please contact us with any questions or concerns about delivery method.
Inspect all boxes before signing for delivery. If there is any damage to any packaging, note it on all copies of documentation. If damage is noted, please contact us within 24hrs so we can process a Return Authorization and shedule a replacement.
ROI Office Furniture & Systems’ orders may be cancelled within 24hrs if order has not already shipped.
Cancelling orders that have shipped, will be charged return shipping and a 20% restocking fee.
All returns must be made within 30 days and in the original packaging/boxes in new condition.
Furniture returns will not be accepted without prior Return Authorization from ROI Office Furniture & Systems or ROI Upholstery Concepts.
To request a Return Authorization, please contact us at 978-342-3366.